Privacy Policy
Last updated: 26 September 2026
This policy explains how Richme Foods and Dairies (Pvt) Ltd, trading as Rich Me Catering ("we", "us"), collects and uses personal information when you contact us, place an order, or use our website and messaging services.
Information we collect
- Contact details — your name, telephone number and, where provided, email address and delivery address.
- Order details — items, quantities, delivery dates, and any notes needed to fulfil an order.
- Messages — the content of enquiries and orders you send us, including through WhatsApp.
- Website data — our website is a static site and does not set marketing or analytics cookies.
How we use it
- To prepare quotations, confirm and produce orders, and arrange delivery.
- To contact you about an order or enquiry.
- To keep records of orders and payments as required for accounting and legal purposes.
- To improve our menus and service based on what customers order.
WhatsApp messages
If you contact us on WhatsApp, your messages are processed through the WhatsApp Business Platform operated by Meta. Messages are delivered to our ordering system so that we can read and respond to your order. Meta's own privacy policy applies to its platform.
Sharing
We do not sell your personal information. We share it only with service providers who help us operate — such as messaging and hosting providers — and where we are required to do so by law.
Retention
We keep order and payment records for as long as needed for accounting, tax and legal requirements, and enquiry messages for as long as needed to serve you.
Your choices
You may ask us what personal information we hold about you, request a correction, or ask us to delete information we no longer need to keep. Contact us using the details below.
Security
We take reasonable steps to protect the information we hold, including limiting access to ordering records to the staff who need them.
Changes
We may update this policy from time to time. The current version is always published on this page.
Contact us
Richme Foods and Dairies (Pvt) Ltd
252, Samarawalliya, Dickoya, Sri Lanka
Telephone: 051 205 2298 / 077 034 1122
This is a factual draft describing the data we actually handle. Please have it reviewed against your obligations under Sri Lanka's Personal Data Protection Act before relying on it, and add a dedicated contact address if you have one.